I used to really like Olive Garden. Used to. Now, not so much. Today’s fiasco won’t help Olive Garden’s standing.
First off, let me just say that this wasn’t my choice. I was invited out with my mother, aunt, and a couple of their friends. They choose the restaurant.
There were 5 of us in our group. When we arrived we were told that it would take 20 to 25 minutes. Not too bad for a Sunday at lunch time. Unfortunately, the woman right behind me had about three young children. When they told her how long it would take she said that she would allow her kids to run around in the lobby until they were seated.
Personally, the man at the desk should have told his manager what the woman said. The manager should have told her to handle her kids or leave. Instead the monsters were all over the place. Still, they arrived after we did.
Another group about our size arrived about 10 minutes after we did. They also had kids. Unlike the first woman, though, these kids were relatively well behaved.
Both groups were seated before we were. When the second group was seated I went to the desk and asked how much longer. I also pointed out that we had already been waiting 25 minutes and that the last group seated came in 10 minutes after we got there.
The manager came out and apologized for our wait and said they were getting our table ready right then. Once we were seated he offered a couple of appetizers on the house.
The appetizers were the best part of the meal. They weren’t that great.
We were sitting at a table near two large groups. Both groups had kids. One group must have had 14 or more people. Given the large number and their kids you would have thought they would be the noisiest table. They were not. Actually, they were fine. No the noisiest table had about 8 people. Their kids were already loud when we were seated and proceeded to get louder and louder. When they left there was also food all over the floor.
I had ravioli but there wasn’t enough sauce to cover the ravioli so it was dry. Fifteen minutes after we were given our food the waitress came with our bills. Fifteen minutes! We hadn’t finished eating. She didn’t even offer us desert.
I would have asked to see the manager again but at this point I just wanted to leave.
I will be writing a letter to the manager and to the corporation complaining about their horrible service and poor food.
Technorati Tags: Olive Garden, restaurant